Guidelines for Guests…

as of September 8th 2020

We miss you!! You are part of the Noëlle family and we can’t wait to see you again. There are some changes to the way we will conduct business in this new environment, but that doesn’t mean we can’t still provide the level of service that you have come to expect from your visit to Noëlle. In this letter we have outlined the changes necessary in order to be reunited with you once again…

Our online booking system is currently unavailable

  • Appointments are to be booked with a Salon Coordinator to ensure appointments are scheduled with sanitation time between and to limit guest exposure to one another.

 
Text, email, and current form of payment must be confirmed on the phone.

  • A mask must be worn at all times while inside the building and during your services.
  • You will receive a Texts/Calls when it is time for you to enter the building, please wait in your car until contacted.
  • Please observe distancing marks located outside the entrance.
  • Card information must be up to date in order to maintain contactless checkout.
  • Spa finder will not be accepted at this time.

 
Noëlle will be cashless

  • Gratuities can be made via cash or Venmo app.
  • Venmo will be an option if your technician has created an account, which will be posted at their station.
  • The in-house ATM is now operating.

 
One person per appointment

  • The only exception will be child haircuts and we ask the parents not to approach the station while the service is being performed.

 
No personal items

  • We ask you to limit your items to your cell phone and keys.
  • No food/beverage items please. Coats and umbrellas will remain with you during your service.

 
Future Appointments

  • Future appointments can only be made through our call center.

 
Health Check

  • Upon entry we will be taking your temperature to ensure no one enters with a temperature of 100 degrees or more. If this occurs we will cancel your appointment and ask you to call in to reschedule.
  • We ask for you to monitor your own health/temperature and if there is any change to let us know so we may adjust your appointment in advance.

 
Cancellation Charges

  • The Cancellation/No show policy is in effect as of Sunday, June 28, 2020.

 
Color Appointments

  • Please arrive for your color service with clean, dry hair.

 
PPE

  • Please arrive with all protective precautions. Face masks are required.
  • Eye protection is also an option.
  • Following the front door health check, everyone must sanitize their hands upon entry.
  • Face masks must hook behind the ears. No behind the head attachments, scarves or bandannas will be allowed.

 
No Waiting Areas

  • Aside from shampoo, all services will take place at one station.

 
Spa Services

  • Waxing appointments are now available.
  • Massage appointments are coming July 5th!
  • Facials are unavailable at this time.

 
Nail Services are no longer available.
 
No Complimentary Beverages will be served.
 
No Changing Rooms or Showers

  • You will receive your protective smock at the front door.

 
No Capes

  • Additional capes will not be used during services. Please avoid wearing any turtlenecks or sweater material that may catch hair clippings beyond what the protective smock can cover.

 
Product Sales

  • If you need to purchase products, please ask your service provider or desk person for assistance. We want to avoid handling of the product displays.
  • Curbside pickup is available, email products@noelle.com for your product needs.

 
Gift Certificates

  • THANK YOU FOR YOUR SUPPORT!! Gift certificates can be purchased over the phone for curbside pick up or Online gift certificate sales for email and print options.

 
Social Distancing

  • We ask that you continue to be mindful of physical contact, distancing, and placement of your personal items.

 
Info@Noelle.com
If there is anyway we can serve you better, or if someone exceeded your expectations, please feel free to contact us.
 
Thank you for reviewing these items and respecting this process. We appreciate that you continue to choose Noëlle for your beauty and wellness needs. See you soon…