Appointments

All services at Noëlle are by appointment. A cell phone number, email address, and credit card on file are required when scheduling an appointment at Noëlle.

Noëlle does not store or retain any credit card information. Repeat guest information is retrieved from a secure location for our guests’ convenience.

Our Noëlle App allows guests to schedule, review, and cancel appointments anytime. The sign-up is simple, and the convenience is amazing. Sign onto Noëlle Salon Spa Boutique at the App Store. Try it…we’re sure you’ll love it.

Notifications and confirmations for upcoming appointments are sent by text or email two days in advance, depending on your preference. Your preferences are tied to your Noëlle Profile.

Cancellations

To cancel an appointment by phone, call 203.322.3445 and select option 2.

Appointments can also be cancelled on our app at Noëlle Salon Spa Boutique.

Appointments canceled with less than 24 hours’ notice will be charged 50% of the service cost.

Missed appointments without any notification will be charged 100% of the service cost.

All Keratin and Extension appointments must be canceled at least 48 hours in advance.

Gratuities

Gratuities cannot be charged on credit cards.

For your convenience, an ATM is available on the premises.

Gift Cards

Noëlle Gift Cards are available in any dollar amount and can be purchased in person or by phone.

Instant gift cards are available online at noelle.com or on our app at Noëlle Salon Spa Boutique

All Gift Cards are final sale and cannot be redeemed for cash or credit.

Gift Cards must be physically presented for proper payment.

Unfortunately, all gift cards are treated as cash, lost gift cards cannot be replaced.

Other Gift cards

Noëlle honors only Noëlle Gift Cards.

Other gift certificates are not accepted as forms of payment.

Returns

All liquid products can be returned for full credit within 14 days of purchase.

All Boutique purchases can be returned or exchanged up to 14 days after purchase for Boutique credit only.

All discounted retail items are final sale and not returnable.

Cell Phones

To preserve the relaxing atmosphere of our spa, cell phone use is not permitted in any spa area.

In the salon, please use phones respectfully and keep devices silenced to maintain the comfort of all guests.

Children

Children are not allowed in the spa, as spa rooms are reserved exclusively for guests and staff.

Children are welcome in our color & styling departments, however, if it is necessary to have your child with you, please be mindful of the comfort and privacy of others.

Pets

No pets are allowed within our service areas.

Service animals, as defined by law, are always welcome.

Air

Smoking is strictly prohibited inside the building.

Clothing

Please use the provided smocks during salon services.

Noëlle is not responsible for clothing or other personal items that may be damaged or lost during service.

Misplaced Items

Noëlle is not responsible for lost personal items.

If you believe you left something behind during your visit, please notify a manager or our front office promptly. We will do our best to assist in locating it.